Service Delivery Policy

This policy outlines how LuxeStudio delivers web development services and manages project timelines.

Digital Service Delivery

As a web development service provider, we deliver digital solutions rather than physical products.

1. Service Delivery Timeline

Project timelines are established during the initial consultation and confirmed in the development agreement:

  • Project Planning: 2-3 business days after initial payment
  • Development Phase: As specified in project agreement (typically 2-8 weeks)
  • Testing & Review: 3-5 business days for client review and feedback
  • Final Delivery: 1-2 business days after final approval

2. Delivery Methods

We provide multiple delivery options for your completed website:

  • Live Website: Deployed directly to your hosting environment
  • File Package: Complete source code and assets delivered via secure download
  • Repository Access: Access to version-controlled code repository
  • Documentation: User guides and technical documentation

3. Client Requirements for Delivery

To ensure timely delivery, clients must provide:

  • All content, images, and branding materials
  • Access to hosting accounts or domain registrations
  • Timely feedback during review phases
  • Approval of milestones within agreed timeframes

4. Training and Support Delivery

Post-launch support includes:

  • Training Session: Live or recorded training on website management
  • Documentation: User manuals and how-to guides
  • Initial Support: 30 days of basic troubleshooting and questions
  • Handover Meeting: Final walkthrough of all deliverables

5. Delivery Delays

Potential causes of delivery delays include:

  • Late provision of client materials or feedback
  • Scope changes or additional feature requests
  • Third-party service dependencies
  • Technical complications requiring additional development time

6. Quality Assurance

Before delivery, all projects undergo comprehensive testing:

  • Cross-browser compatibility testing
  • Mobile responsiveness verification
  • Performance optimization
  • Security and accessibility compliance

7. Communication During Delivery

We maintain regular communication throughout the project:

  • Weekly progress updates
  • Milestone completion notifications
  • Access to project management tools
  • Direct communication channels with the development team

8. Post-Delivery Support

After successful delivery, we provide ongoing support options including maintenance packages, hosting services, and additional development as needed.